I also have come across the municipal bureaucracy twice this week. And bravo for
On the 2nd of February I went to one of these offices, was helped by an efficient lady, paid my dues, was allowed to keep my old passport, because it was still valid that very day and was told I could pick up the new passport a week later. When I entered this week, the office was rather crowded, but because I only had to get the passport, I could go to a window where I was served immediately. On the way out I picked up a comprehensive directory of all municipal and related services in the entire city. It is a book that is meant for new inhabitants of
My second experience has to do with garbage collection. I had found my garbage can, provided by the municipality, damaged after it had been emptied. The lid was no longer attached to the can, which is unpractical when using it. I expected I would have to call the office of my city section.